Customer Care

Our Customer Care Team is available Monday through Friday from 9am – 5pm CST to assist you with any questions about size or fit, order delivery, returns, or other inquiries. Email us at customercare@hiannikavanderbilt.com. We are here for YOU!

 

Shipping

 

We offer several shipping options within the continental U.S. on all orders. For expedited shipping, see the chart below.

For security reasons, we do not ship to P.O. boxes or APO/FPO military addresses.
For international deliveries, please email customercare@annikavanderbilt.com for a quote.

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​​Please Note: Once orders are placed, we are unable to process cancellations or make any edits, including changes in sizing or color.

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Returns

Annika Vanderbilt accepts returns on eligible items within 14 days of receiving your order. Items must be unworn, unwashed, undamaged, and have all original tags attached. Items returned outside of the 14-day window or in non-returnable condition will be shipped back at the customer’s expense. No exceptions. Use the “Start a Return” button to submit your return and receive a label. Returns will be processed within 5-10 business days of receipt.

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Exchanges

To begin a return or exchange, click the “Start a Return” button below.